FAQs

Basics

What is Kapow?

Kapow is an online marketplace that connects companies with venues to book unique client and corporate events online. We focus specifically on events crafted to help companies acquire, retain, and engage clients. We offer everything from private dinners and cocktail receptions at the most exclusive restaurants and bars to big-ticket sporting events. We also offer tools that help you plan and manage a successful event.

What do I get when I book an event?

All of our events include food and beverages, which are outlined within the event descriptions on our website. In addition, we offer free digital invitations for most events booked on our site.

How do I get started?

Head to our homepage and click on “Events” at the top of the page to browse our events. You can also create a Kapow Account on our sign-up page.

What if I can’t find what I’m looking for?

We constantly strive to feature great events for companies looking to entertain their clients. You’re able to tailor Kapow Experiences by using our Flex Options to adjust elements like menu, bar package and event length. Want to build your own experience? Contact customer success and a Kapow Account Manager can help you create an event at a venue within the Kapow Partner Network. Planning and customization fees will apply.

If it’s free to use your service, how do you make money?

The Kapow Experiences on our marketplace are offered at market value. Our venue partners pay a marketing fee and in return, we send them corporate groups. If you’re building your own event with the help of a Kapow Account Manager, planning and customization fees will apply.

What cities do you have events in?

We're in a number of cities across the U.S. Take a look at our events page to see where we are.

Do you do weddings/bachelor/bachelorette/birthday parties?

Personal events are not our focus. Of course, if you find an event that could work for your purposes, you can certainly book it through Kapow.

Booking Your Event

How do I book an event?

Once you choose an event, select your date, time and group size, then click “checkout.” All of our events are synced directly with venues’ calendars, so availability is always up-to-date. You’ll then create or sign in to your Kapow Account where you’ll fill in your billing and payment information, then confirm your order to complete the purchase.

How far in advance do I have to book an event?

We recommend booking at least 4-6 weeks in advance to allow time for securing a venue and inviting guests. You can also book any last minute events since the availability on our website is updated in real-time.

I found an event I like, but it doesn’t cover all my needs. Can I make adjustments?

We strive to plan the optimal event at each venue and offer a broad range of events. After selecting a Kapow Experience, you can make adjustments to elements like the menu, bar and event length using our Flex Options. Communicating food allergies or dietary restrictions can be handled through our customer support team. If you’d like to build your own experience, contact customer support and a Kapow Account Manager can help you create an event at a venue within the Kapow Partner Network. Planning and customization fees will apply.

I purchased an event, now what?

If you payed with a credit card, we will email you a receipt. If you payed with a check or ACH, you’ll receive an email invoice immediately after you check out. As soon as payment is received, we will book the venue and email you a receipt. Then you can log in to your Kapow Account to upload your guest list, create and send invitations, and track RSVPs. Two days before your event you’ll receive an email with your event information.

Is there a maximum or minimum headcount for events?

The maximum and minimum numbers vary for each event. You can find these listed on the event details page. You can also search by headcount in each city.

How do I know when my event is booked?

Once your payment is complete, you will receive an emailed receipt, which confirms that your event is booked. If you pay by check or ACH, you will receive an invoice immediately after booking. Your event is not confirmed until we receive your payment and send you a receipt.

Can I change the date of my event after it has been booked?

You can request to change the date of your event in your Kapow Account and we will try to reschedule with the venue.

What group size should I book for?

Your headcount acts as the venue-required guaranteed minimum. Group sizes may not be reduced per venue terms, however increased attendance may be accommodated if the venue is able to do so. Advance notice of an increase will allow the venue to better accommodate your group. Please email customersuccess@kapow.com or click on the chat bubble in the bottom right corner of our site if you need to increase this number prior to your event. You will be responsible for payment of the guaranteed minimum or attendance, whichever is greater.

What headcount should I book for if I don’t know exactly how many guests to put?

You should book for the amount of people that you know will be attending. You are responsible to pay for this minimum amount.

What if I need to change my headcount after I book my event?

Headcounts can be increased up until 8 days prior to your event. Email customersuccess@kapow.com or click on the chat bubble in the bottom right corner of our site to see if the venue can accommodate more people. You will be billed for the additional guests once final headcount is confirmed.

Will there be a Kapow representative on site at my event?

No, it is not necessary as we have worked with our venues extensively and repeatedly to ensure consistent, high-quality execution of our events.

Can I order food/beverage at my event that is not included in the package?

While it’s not encouraged, it is possible. However, you are responsible for covering any on-site incidentals not included in the package.

What is a “Starting At” price?

Pricing works in two ways. There are flat rates which include fees like boat rentals, DJs and mixologists, and there are per person rates. We provide an estimated per person cost as the "Starting At" price, based on the maximum number of attendees allowed at the event. The per person cost varies based on the number of people you book for and will be displayed once you select your headcount within each event.

What is the cancellation policy?

Our cancellation policy is outlined in Section 6 of our Commercial Terms and Conditions document.

What is Kapow's ticket policy?

Please see our ticket policy.

What are the terms and conditions that apply when purchasing an event?

Please see Kapow's Commercial Terms and Conditions.

Billing and Payments

What type of payment can I use?

We accept most major credit cards, company and personal checks, and ACH.

What will you do with my credit card and billing information?

We take personal information and credit card security seriously. We use a trusted third party, Braintree, to store and transact online.

What if I want to split payments for the event?

We don’t recommend doing split payments because we cannot book an event until all payments have been received.

Is tax and gratuity included or do I need to tip on site?

All tax and gratuity is included during checkout.

What is your refund policy?

Please see Kapow's Commercial Terms and Conditions.

Features

How does the rewards program work?

Every time you book an event with Kapow, you’ll earn Kapow Points. One Kapow Point = $1 toward your next Kapow event or towards a gift card for a venue on our site.

How does the invitation tool work?

You can log on to your Kapow Account to customize event invitations, upload your guest list, identify VIPs and send invitations using our platform. You can then track RSVPs in real-time.

What if I don’t want invitations?

No problem. Utilizing the Kapow invitation tool is not required.

Venues and Vendors

Why would I want to be featured on your site?

Kapow connects venues with high-end corporate groups looking to book events Monday through Thursday evenings, filling your space during non-peak hours. You venue will also get exposure through Kapow’s marketing channels.

How can I get my venue on the site?

Check out our venue partnership page to submit your venue or service for consideration.

How long will my venue be on the site for?

Every venue is different based on demand, seasonality, availability, etc. Contact info@kapow.com for more information.