FAQs

Basics

What is Kapow?

Kapow gives businesses an unfair amount of face time with their customers, partners and teams by making corporate events memorable, scalable and essential. By combining the industry’s leading event management platform with 1,000s of unique experiences, national partnerships, and the service and expertise of local event experts, Kapow helps customers drive attendance, measure success and produce bottom-line results from their event programs.

Start browsing event ideas and book online or reach out to one of our event experts for assistance.

How much does it cost to book an event with Kapow?

Experiences on our website are published at market value, and are often exclusive to Kapow. Planning fees will be applied to all custom events (non-experiences) orchestrated by your Kapow account manager and for ancillary items added to your event (audio/visual equipment, on-site staffing). Please reach out to your Kapow rep with any questions about pricing.

What do I get when I book an event?

Kapow events are carefully curated to provide the highest level of quality. Event details change based on the selected experience and are not standardized across all listings. Invoicing, invitation tools and account management are available with every purchase.

How do I get started?

Browse our website to explore events by city, type, and theme. In addition, you can reach out to Kapow’s account management team by filling out this contact form or calling 1-855-KAPOW-US.

What if I can’t find what I’m looking for?

We add new experiences to our website almost every day! You can also work with your Kapow rep to make slight adjustments to menus, bar packages and event length of existing Kapow experiences. Other arrangements can also be made with the addition of a planning fee. Contact us for more details.

Where can you plan events?

Kapow can facilitate events in any city across the U.S. Start browsing on our event marketplace and let us know if you don’t see anything in your desired location -- not all of our venue partners are listed on the website.

Do you do weddings/bachelor/bachelorette/birthday parties?

We exclusively focus on working with corporate groups. If you see an experience that fits your personal (non-business) needs, we will do our best to accommodate.

Booking Your Event

How far in advance do I have to book an event?

We recommend booking at least 4-6 weeks in advance to allow time to secure the space, accommodate your requests and give your guests sufficient notice. If you are in need of a last-minute event, reach out to your account manager or utilize the chat feature in the bottom right corner and we will assist in securing a great experience.

Is there a maximum or minimum group size for events?

Minimum and maximum group sizes are listed on the event details page for each of our experiences. These head counts are determined by the venue partner and contribute to a successful event.

How do I book an event?

Once you choose an event, select your date, time and group size, then continue with the booking flow. As you complete the purchase, you’ll create or sign in to your Kapow Account where you’ll fill in your billing and payment information, then confirm your order to complete the purchase. You will automatically receive an email detailing next steps.

I purchased an event, now what?

If paying with a credit card, you will receive an email as soon as checkout is complete. If paying with a check or ACH, you will receive a follow up email and then a confirmation email as soon as payment is received. Once confirmed, you have the ability to log into your Kapow Account to customize and send invites. Events are not confirmed until payment is received.

What group size should I request for my event if I don’t know exactly how many guests will attend?

During check out, choose the minimum number of anticipated attendees. You can usually increase your headcount after booking your event, but cannot decrease headcount post-checkout.

What if I need to change my headcount after I book my event?

Please reach out to your Kapow representative for changes in group size  post-checkout. At the time of check out, you will be assigned an account manager. Your account manager will work with the venue to have your group size change accommodated. You will be required to pay for the additional guests prior to the event date

Can I change the date of my event after it has been booked?

You can request to change the date of your event in your Kapow Account or with your account manager and we will try to reschedule with the venue.

Will there be a Kapow representative on site at my event?

A Kapow representative will not be on site during the event unless requested. All experiences are crafted to ensure consistent high-quality execution by the venue. If you wish to have on-site staff, ask your Kapow rep about adding on-site staffing at an additional cost.

Can I order food/beverage at my event that is not included in the package?

Additions or substitutions to the experience menus can be facilitated with the help of a Kapow rep. We strongly encourage that all upgrades be made prior to the event date so the supplier is fully prepared and your event is a success. However, if you need to increase food and drink on-site, you will be required by the venue to put your credit card down and cover any incidentals.

What does “lowest price per person” mean?

If the displayed pricing is accompanied with “lowest price per person” there is a flat fee associated with the experience. This can range from a space rental or chef visit fee to a mixologist or staffing cost. The per person number displayed is the lowest possible per person cost and configured using the experience maximum headcount.

What is Kapow's cancellation policy?

Please see Kapow's cancellation and rescheduling policy. For additional details, visit Section 6 of our Commercial Terms and Conditions document.

What is Kapow's ticket policy?

Please see our ticket policy.

What are the terms and conditions that apply when purchasing an event?

Please see Kapow's Commercial Terms and Conditions.

Billing and Payments

What type of payment can I use?

We accept most major credit cards, company checks, and ACH.

Is my credit card and billing information safe with Kapow?

Yes. We use a trusted third party transaction company, Braintree, to safely store and transact online.

Can I pay for 50% of the event at checkout and then 50% later?

Yes. During the checkout path, select “Pay 50% deposit” and proceed with the purchase. Your account manager will reach out two weeks prior to the event to confirm and collect the remaining 50%.

If the event has multiple paying sponsors, can I have the total divided for separate payments?

Yes. Kapow can facilitate split checkouts if multiple sponsors are contributing to the total. Please reach out to your account manager or contact us to learn more.

Is tax and gratuity included or do I need to tip on site?

Tax and gratuity is calculated during the checkout process and applied to the total prior to purchase. Tip is paid upfront and no additional amount is expected onsite.

What is your refund policy?

Please see Kapow's Commercial Terms and Conditions.

Features

How do I redeem Kapow points?

Please note effective January 1, 2019, Kapow will cease offering the Kapow Points Program and any Kapow Points on Kapow bookings. Kapow Points earned on transactions made on or before December 31, 2018, in accordance with the Kapow Points Terms and Conditions may be redeemed within 365 days of date earned. Points can be used toward booking an event with Kapow or redeemed for a gift card to one of the venues or retailers featured on Kapow.com. For details on redemption process (including eligibility) and to redeem points or find out your points balance, contact your Kapow account manager or submit a request here. Kapow Points, if not redeemed by their expiration date, shall expire and have no further value. Kapow Points do not have any cash value and may not be redeemed for cash, credits, offsets or any other form of payment except as set forth herein.

How does the invitation tool work?

You can log on to your Kapow Account to customize event invitations, upload your guest list, identify VIPs and send invitations using our platform. You can then track RSVPs in real-time.

What if I don’t want invitations?

No problem. Utilizing the Kapow invitation tool is not required.

Venues and Vendors

What are the benefits to having my venue featured on your site?

Kapow connects suppliers to high-end corporate bookers who are seeking experiences for client engagement during the week. Kapow exposes your brand and experience to our users including Fortune 500 and growing tech companies nationwide through sales and marketing tactics all at no upfront spend. Kapow also works with venues to create experiences that are  streamlined and easy to produce. Learn more here.

How can I learn more or get my venue on the site?

Please complete the “Submit to Learn More” form and a Kapow Market Manager will be in touch within five business days to discuss next steps.

How long will my venue be on Kapow's site?

A venue will continue to be featured on Kapow.com depending on demand, seasonality, availability and general popularity. You are not bound to a certain length of time and can request to have your listing(s) removed at any time. Similarly, Kapow is able to remove your listing(s) if deemed necessary.