X

The Power of Customer Retention Infographic

March 22, 2013 | Posted in Event Tips, Infographics

According to the Harvard Business Review the average American business loses 50% of its customers every five years with two-thirds of them citing inadequate customer care as their primary reason for leaving. Additionally, 91% of small businesses do nothing to retain their existing clients.

Those are some astonishing statistics!

Another study says that, “73% of customers leave because they are dissatisfied with customer service, but the company losing the customer thinks only 21% leave because of customer service. The company losing the customer thinks 48% leave because of price, when in fact only 25% do so.” It’s easier to rationalize a customers’ decision to leave by blaming it on cost but often times it’s because we didn’t tend to our client relationships enough.

Love your clients

That’s exactly where we help you! We provide solutions and options for everything in client entertainment so that your clients and customers know how much their business means to you and your company. It’s important to love your clients and as you can see from the infographic below, the investment in customer retention will pay off.

Kapow is your online event planning service and resource. Check out our client entertainment ideas and corporate event packages.

Customer and client acquisition: Love your clients

Copy and paste this code to post this infographic on your own site.

UNIQUE EVENT IDEAS. REAL-TIME BOOKING.

Join thousands of companies who have booked online events with Kapow.

Find Your Event

Like this post?

Sign up for insider tips, exclusive content and event suggestions in your city.

Read This Next

Around Town

Leave your clients LOL’ing on April Fools’ Day

Verified by Kapow and scientists alike, it’s proven that laughter is the best medicine. Whether with managers, co-workers or customers, a good communal chuckle stimulates conversation and eliminates those nerves that are holding you back from completing the big sale. So, as April Fools’ Day approaches, don’t stress about finding the perfect, one-of-a-kind joke, but…

Sports

Why You Should Host Clients at a Golf Tournament

Golf has always be an integral part of building business relationships. The four hours spent on a course—where integrity counts as much as your handicap—has made and broken relationships. Want to participate but don’t know the difference between an eagle and a birdie? Hosting your clients and prospects at a pro tournament is the perfect solution.…

Holiday

St. Patrick’s Day Party Ideas

Last week, we focused on Mardi Gras as a theme for your next corporate event. This week we’re picking another great holiday full of celebrations – St. Patrick’s Day.