X

The Power of Customer Retention Infographic

March 22, 2013 | Posted in Event Tips, Infographics

According to the Harvard Business Review the average American business loses 50% of its customers every five years with two-thirds of them citing inadequate customer care as their primary reason for leaving. Additionally, 91% of small businesses do nothing to retain their existing clients.

Those are some astonishing statistics!

Another study says that, “73% of customers leave because they are dissatisfied with customer service, but the company losing the customer thinks only 21% leave because of customer service. The company losing the customer thinks 48% leave because of price, when in fact only 25% do so.” It’s easier to rationalize a customers’ decision to leave by blaming it on cost but often times it’s because we didn’t tend to our client relationships enough.

Love your clients

That’s exactly where we help you! We provide solutions and options for everything in client entertainment so that your clients and customers know how much their business means to you and your company. It’s important to love your clients and as you can see from the infographic below, the investment in customer retention will pay off.

Kapow is your online event planning service and resource. Check out our client entertainment ideas and corporate event packages.

Customer and client acquisition: Love your clients

Copy and paste this code to post this infographic on your own site.

UNIQUE EVENT IDEAS. REAL-TIME BOOKING.

Join thousands of companies who have booked online events with Kapow.

Find Your Event

Like this post?

Sign up for insider tips, exclusive content and event suggestions in your city.

Read This Next

News

How To Execute Your Partner Marketing Strategy

Executing a partner marketing strategy begins with understanding your brand and your ideal customer. Once you’ve done that however, the real work begins. Successfully partnering with another business—from your pitch to your followup with clients—requires four steps, and we’re here to walk you through each one below. Step 1: prep for your partners After all…

News

Partner Marketer Event Tips from a Kapow Pro

Meet the Kapow Event Expert Casey Baldin is a Kapow Senior Account Manager, and has become the resident partner marketer event expert. Her clients are primarily in the tech vertical and close to 50% of her yearly events are hosted by complementary companies who team up to boost pipeline through strategic and scalable lead-gen events.  …

News

2018 Holiday Party Trends You Can’t Miss

Happy almost holidays! Yes, it’s true. One minute it’s rooftop season and you’re sipping a mojito enjoying a light breeze, and the next minute it’s November and you’re calling every venue under the non-existent sun trying to secure a private room last minute. Waiting until winter to book won’t allow you to host the holiday…